Wednesday, May 09, 2007

Where Vagueness Is Preferable

Today, while surfing the web, I came across this line on the website of a very reputable firm:

"You will find that we work with the most talented copywriters who
have an established experience in writing email copy."

Here's a fine example of what you don't want to do with overly precise language. The problem is that tiny word "an". It means one, not more than one. In other words, the copywriters they hire have created one email campaign.

Does that inspire confidence? Would you call these copywriters experienced? Would you trust their expertise?

It would have been far better if they had written

"You will find that we work with the most talented copywriters who
have established experience in writing email copy."

Not only is this less specific, it is also more inspiring. When I read this, I can now imagine that their copywriters have vast experience. The copy doesn't specify how much and it leaves me with a much more positive impression.

So the issue is when is it appropriate to be exact and when is vagueness preferable.

When describing a product such as a table that needs to fit into a predetermined spot, precision is definitely needed. But when describing something as individual and varied as experience, a little vagueness is preferable.

Of course, this is not always the case. If you know in advance that your reader is interested in copywriters who have experience in writing about women's tennis shoes, then by all means talk about the ad campaigns your writers have run for Nike or the volunteer writing they did for a marathon for abused women. Pile on the information.

But if the best you can do is say "an" as a descriptor, then better to drop that little word. It really doesn't help.

Happy writing, all.

Saturday, May 05, 2007

Does WhiteSmoke Use Its Own Product?

WhiteSmoke is a company that claims its software can check your grammar and spelling and enrich your writing. If the writing on WhiteSmoke's website was passed through its own software, then all I can say is stay far away from the software.

Today, WhiteSmoke sent me an e-mail saying:
Limited Time Offer!
BUY ONCE GET TWICE
OFFER END MAY-7-07

That's right. I couldn't believe my eyes either.

Ahem, guys... Shouldn't that be BUY ONE, GET TWO or BUY ONE, GET ONE FREE?

And don't you mean offer ends May-7-07? I suppose you could claim that it's short for "The offer end is on May-7-07." Perhaps. But, dear reader, is that what went through your head the first time you read it?

You might think that I'm being too hard on the company and that if one poor soul messed up once, it's no big deal.

Unfortunately, this is not a one-time occurrence. WhiteSmoke is a serial offender. This kind of thing is rife on their website.

Here's another example from their forum. Under the heading Top Expert, they write, "Use credits to ask questions to top experts about English and grammar." Just for your information ladies and gentlemen of WhiteSmoke, one asks questions of someone; one poses questions to someone.

In 2006, WhiteSmoke sent me another ad in which there were two sentences. The first one started with a capital letter but was missing a period. The second sentence had a period but didn't start with a capital letter.

This company's English is sloppy. I can only come to one of two conclusions. Either their product is not doing its job, or their product is so difficult or cumbersome to use that they don't use it themselves. Either way, WhiteSmoke doesn't deserve you as their customers.